Payment inquiries and ordering method
Can I change the name, letter or date on the item being displayed?
Yes, you can choose the name, letter, or date you want in the order options before adding it to the cart.
The piece will be crafted to your order.
Can I choose the embroidery color?
Yes, you can choose the embroidery color you want in the options.
Order before adding it to the cart, and the piece will be crafted based on your request.
How long does it take to process an order?
The order processing time ranges from 24 hours to 7 working days, and may increase or decrease depending on the factory pressure or the number of orders.
Selected, we also aim to ensure that your order is received as quickly as possible.
What are the payment methods available on the store?
Bank transfer, Apple Pay, Visa, MasterCard, Al Rajhi Bank, Alinma Bank, National Commercial Bank, Tabby, and Tamara
How can I complete the order?
Log in to the store so you can add
Products to Cart
- If you have a previous membership: 1 - Click on Complete Request.
Enter the shipping address and then choose the shipping company.
Choose the payment method and enter the payment details.
4- Agree to the store policies.
Click on complete payment.
The order will be confirmed...
In case of creating membership for the first time: 1 - Choose the appropriate means of entry (mobile or email)
An activation code will be sent to you. 2- Enter your name (mandatory), email (optional), and click Register.
Click on complete order.
Enter the shipping address and then choose the shipping company.
Choose the payment method and write the details related to the stage
Payment.
Agree to Roshn's policies
Click on complete payment.
8- Attach a copy of the receipt to the website.
9- Upon completion of the payment process, you will receive a message from the store.
That the application is pending review.
10 - The order will be reviewed by the store management and confirmed.
Ensure that all required data is correct and will be sent.
A message confirming and approving the request. The request will be confirmed...
Can I change my order?
You cannot change the order after it has been prepared and completed.
How can I track my order?
To track your order, we send you SMS notifications.
Order status with order number to track your order from your mobile phone.
You can also follow the status of the order through the icon
Notices on the Site.
For any problems tracking the order, we are happy to contact customer service on WhatsApp to ensure your right to
The conversation will be recorded.
How can I track my order if it is shipped with Aramex?
When your order is shipped, you will be notified by
SMS, then you can track your order
On the Aramex website (www.aramex.com) through the policy number and the shipping company Aramex will have
More accurate delivery information.
If you do not receive the policy number for your application, please contact us.
Let's check this out right away.
Or track the shipment on the SMSA website) or track) /https://www.smsaexpress.com/sa
Shipment on Zajil website (https://zajil-express.com/Inquiry.html
How can I track my order in shipping status with the store representative?
When your order is shipped, you will be notified by
SMS, then you will be contacted by
Before the delivery representative receives the order.
For any problems in delivering the order, we are happy to contact customer service on WhatsApp, to ensure your rights.
That the conversation be recorded.
Roshn Store wishes you a pleasant shopping experience.
